Years Of Experiences
LEADING GLOBAL ASSISTANCE PROVIDER
Whether you're facing a medical emergency, roadside breakdown, travel disruption, or security concern, First Assist is committed to providing fast, reliable, and professional assistance. Through our extensive support network and experienced coordination team, we help individuals, families, and organizations navigate unexpected situations with confidence and peace of mind.
Medical Assistance
Security Assistance
Roadside Assistance
Travel Assistance
DELIVERING CONFIDENCE IN EVERY JOURNEY
Located in the heart of India, Delhi NCR, and founded by the best minds in the Assistance Industry, First Assist is fast emerging as a formidable and trustworthy player in the assistance industry. Our experts from Medical, Travel, Security and Motor industry enables us to managed complex and critical solutions locally and worldwide.
We have the best in the industry response time quality driven services, tailor made programs and accredited network providers helping as deliver high standards of customer service globally. Our team is committed, responsive and offer personalized services driven and embodied by strong dedicated experts.
OUR MISSION
At First Assist, our mission is to deliver reliable, responsive, and professional assistance services that help individuals and organizations overcome unexpected challenges with confidence. We are committed to providing timely support, seamless coordination, and peace of mind through a trusted global assistance network.
Reliable Assistance
Rapid Response
Global Reach
OUR MISSION
OUR VISION
Our Mission is to provide seamless assistance services to our customers by keeping our providers happy and engaged. We strongly believe that a well co-ordinated case stems from the trust and faith we bestow on our network providers. For our customers we aim to be a one stop solution for their protection and care, to be their trusted partners in times of emergency, to exceed their expectations, provide quality services with a quick turn-around time. We aim to outperform outshine out do and outline our competitors with our strong team of energized partners who strongly believe in our mission and understand how to achieve it together.
To extend help and assistance to one and all by combining the expertise and experience of our leadership team with our deep understanding of the industry and local geographical knowledge. We aim to become a formidable player in this industry and extend assistance services for all. The foundation and aspirations of our organization is to remain true to those established by the founders of First Assist. The energy which drives their passion for excellence in customer support will continue to be the vision of First Assist in years to come.
At First Assist, reliability is at the core of everything we do. We are committed to providing dependable support and professional guidance whenever assistance is needed. Whether facing a medical emergency, travel disruption, security concern, or roadside incident, our team works diligently to ensure clients receive the support and coordination they can count on during critical situations.
When unexpected situations arise, timely action can make a significant difference. Our dedicated coordination team focuses on responding quickly and efficiently, helping clients access the appropriate assistance without unnecessary delays. Through streamlined processes and proactive communication, we strive to deliver fast and effective support whenever it is required.
READY TO ASSIST, ANYTIME, ANYWHERE
Whether you're traveling, managing business operations, or facing an unexpected situation, First Assist is committed to providing dependable support whenever and wherever assistance is needed. Through professional coordination, rapid response capabilities, and a trusted assistance network, we help ensure that help is always within reach.
efficiency, conservation, and progress.
Personalized Assistance
Providing tailored support solutions designed around each client's unique needs and circumstances.
Dependable Peace of Mind
Delivering reliable assistance and professional guidance to help clients feel confident and supported.
our work process
At First Assist, we follow a structured assistance process designed to provide timely support, professional coordination, and reliable solutions. From the moment a request is received until the case is resolved, our team remains committed to ensuring a smooth and efficient assistance experience.
01 Request & Assessment
Each assistance request is assessed thoroughly to ensure the right support and coordination are provided in a timely manner.
02 Coordination & Support
Every request is carefully reviewed to understand the circumstances and determine the most appropriate assistance solution based on the client's needs.
03 Resolution & Follow-Up
Once assistance has been delivered, we continue to monitor the case and provide any necessary follow-up support to ensure a successful outcome
NEED ASSISTANCE? WE'RE HERE TO HELP
Unexpected situations can happen at any time, but you don't have to face them alone. First Assist is committed to providing reliable support, professional coordination, and dependable assistance whenever it is needed. Let our team help you find the right solution with confidence and peace of mind.
Our Panel of doctor
Dr. Souradipta Chandra
Medical Director
Dr. Himanshu Shekhar
Principal Medical Advisor
Dr. Sharwan Kumar Gupta
Consultant Physician
Dr. Souradipta Chandra is the Medical Director and Senior Consultant Physician at First Assist, specializing in Medical Evacuation (Medevac), Aviation Medicine, and Travel Medicine. With over 13 years of clinical experience and advanced training in Family Medicine from the Royal College of General Practitioners (UK), he has successfully managed international medical repatriations and aeromedical emergencies across multiple countries, ensuring safe and high-quality patient care worldwide.
Dr. Himanshu Shekhar is the Principal Medical Advisor at First Assist and an accomplished healthcare leader with extensive experience in hospital management and strategic medical operations. Recognized for his contributions to the healthcare industry, he has received prestigious awards, mentors innovative healthcare startups, and serves as a trusted medical advisor to multiple international embassies and organizations
Dr. Sharwan Kumar Gupta is practicing GENERAL PRACTITIONER with more than three decades of experience. He is from Maulana Azad Medical College, New Delhi, one of the premier Medical School world wide. He is experienced in dealing with surgical, medical conditions and emergencies as a first consult physician. His expertise lies with Physician cases, Ear Nose Throat, Skin, Orthopaedic cases. Also Tropical and Travellers diseases and Vaccinations for INTERNATIONAL Travellers. He assist in rescue and repatriation operations to International Travellers.